Project overview
Ziply Fiber needed a more intuitive digital experience that could help customers navigate service options, understand the ordering process, and feel more informed from start to finish. The goal was to create an app experience that made it easier for customers to explore internet services, place an order, and track the progress of their installation in a clear and approachable way.
Project type
Product Design
Year
2024
My role
UI Designer
Client
ziply fiber
In collaboration with a UX designer, my role focused on shaping a customer-centered app experience that improved navigation, simplified key service touchpoints, and guided users through each stage of their journey. The concept introduced a more transparent flow where customers could view their order status, understand next steps, and follow the installation process with greater confidence.
The final experience was designed to make the service journey feel less transactional and more supportive, giving customers a clearer path from discovery to installation.
